General questions
Ideas, feedback and anything else about the site.
Usual reply: within 1–2 working days
Send a message to the dock
Contact Samukim Bass Dock
Pick the address that fits your question and write to us by email. There is no form on this site: your message goes straight from your own mail app to our team.
Player support
The wheel, the defenders, controls, display problems or scores that look wrong.
Usual reply: within 1–2 working days
Privacy
Browser storage questions and requests about your personal data.
Usual reply: within 30 days
Legal
The terms, intellectual property and formal notices.
Usual reply: within 3 working days
Accessibility & feedback
Something hard to read, reach or use? Tell us and we will look at it.
Usual reply: within 3 working days
Operator
Samukim Bass Dock is developed and operated by GAMPROTECT LTD.
GAMPROTECT LTD
When we answer
The inbox is read Monday to Friday, 08:00–18:00 UTC. We play from many time zones, so a message sent at the weekend is answered on the next working day.
What helps us help you
- Your browser and its version
- Your device and screen size
- The site language you were using
- The wave you had reached and what happened
- A screenshot, if you can take one
Please never send
- Passwords or login codes
- Bank card or payment details
- Copies of identity documents
Quick answers
Is there a phone line or live chat?
No. Email is the only channel, which keeps every request written down and easy to follow.
My best score disappeared. Can you restore it?
Scores live only in your browser, so we cannot see or restore them. Clearing site data or using a private window resets them.
Can I win anything here?
No. The game has no prizes of any kind; shells, points and perks have no value outside the game.
How do I ask what data you hold about me?
Write to the privacy address. In practice we only hold the emails you send us.
Please never send passwords, payment details or identity documents by email. Read how we handle information in the Privacy Policy